Log InFrequently Asked Questions
1. When can I start the course?
You can enrol at any time of the year; there is no specific start date.
2. Are there any academic requirements for the course?
There are no academic qualifications or other requirements to participate in any of our courses unless specified on the particular course site.
3. Can I start straight at the level 3 course; do I need to do levels 1 or 2 first?
Yes, you can start straight at level 3 on these courses. In fact it is better value for your time and money to go straight in at this level.
4. Where is the college based, do I need to attend the college?
The courses offered are studied by distance learning, online, so there is no need to attend a college as all the material will be available online. All the Fast Track courses have excellent tutor support throughout by email. The pure training courses do not need nor have tutor support.
5. Can I study the course from abroad?
Yes, the courses we offer are studied online by distance learning. We have many students who study outside of the UK
6. Can I have a paper copy of my course material?
Course material can be sent via post in paper form for a fee of £50, alternatively you can simply print out the lessons for free.
To arrange payment & postage please call us on (0)1288 356 300
7. How Long do I have to complete the course?
There are no time limits at all, you can take as long as you like to complete the course.
8. How many times can I take a test?
You can take each test as many times as it takes to pass – only the test you pass counts, so any previous attempts can be viewed as a warm up. All the lesson content is visible from the start, however you must take each test in order.
9. Do my test results count towards my final grade?
No. Only the final test is counted towards your grade, the tests are simply to ensure you have met the learning objectives, understood the lesson content and are ready to progress to the next lesson.
10. How long do I have to wait for my final to be marked?
We aim to mark your final test between 5 - 10 working days from the date of submission, however marking times may be extended during seasonal holidays.
11. Is there a return policy?
Yes there is a 14 day period after enrolment during which you can cancel the course.
You must make sure you don't view over 50% of the study materials online and send us a request to cancel the course, within 14 days of receiving access. See our Terms and conditions for details.
12. Are there any time limits for the course?
There are no time limits for the Fast Track accredited courses unless specified on the actual course documentation. The Pure training material will be available online via a password / login for six months.
