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Privacy Notice

1 Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

1.1 Who are we?

We are ONLINE ACADEMIES LIMITED C/O Learndirect 1st Floor Wilson House, Lorne Park Road, Bournemouth, England, BH1 1JN. Our company number is 11356960. You can contact us by post at the above address, by email at or by telephone on 01202 113211.

The contact details of our Data Protection Officer are:
James Cann, , C/O Learndirect 1st Floor Wilson House, Lorne Park Road, Bournemouth, England, BH1 1JN.

2 How we use your information

2.1 When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

Table 1: Cookies (strictly necessary)
PHPSESSID Necessary This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed
laravel_session Necessary laravel uses laravel_session to identify a session instance for a user.
formillaAutoMessageList, formillaIsChatWindowOpen, formillaLastAutoMessageIdDisplayed & testFormillacookie Necessary For site webchat functionality works.

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. These are:

Table 2: Cookies (ask for consent & 3rd party)
_ga Analytics This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat, _gat_UA-17667959-1 Performance Used by Google Analytics to throttle request rate.
_gid Statistics This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
_uetsid Analytics This cookies are used to collect analytical information about how visitors use the website. This information is used improve sites.
_ym_uid, _ym_d, yandexuid, yuidss, yabs-sid, ymex, _ym_isad, _ym_visorc_46742655 Analytics These cookies are by Yandex. Metrica. These cookies is used to set a unique ID to the visitor and to collect information about how visitor use the website. Thus it help to track the user and the collected information is used to improve the site.
MUID Marketing Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
_fbp, fr Marketing This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
CMID, CMPS, CMPRO, CMST, CMRUM3 Marketing This cookie is set by CasaleMedia and is used for targeted advertisement purposes.
__adroll_fpc, loc, __adroll, __adroll_shared Marketing This cookie is set by Addthis for the purpose of serving targeted advertisements.
PUBMDCID Marketing This cookie is set by The cookie stores an ID that is used to display averts.
PugT Functional This cookie is set by The purpose of the cookie is to check when the cookies were last updated on the browser in order to limit the number of calls to the server-side cookie store.
tuuid_lu Marketing This cookie is set by The cookies stores a unique ID for the purpose of the determining what adverts users have seen & if they have visited any of the advertisers’ websites. The information is used for determining when and how often users will see a certain banner.
IDSYNC Marketing This cookie is used for advertising purposes.
B Marketing This Cookie is used by Yahoo to provide ads, contents or analytics.
ads/ga-audiences Marketing Used by Google AdWords to re-engage visitors.
IDE Marketing Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
2.2 When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.

CRM records for our on-programme learners are kept for three years after the last contact with you.

2.3 When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you.

Your information is stored on our website and on our servers, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the EU. We do not retain your credit card number.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

2.4 Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

2.5 Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane

2.6 Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.