Customer Service

Course Details

Course category: Management, Business and Accounting

Location: Online, self-paced, self-assessed

Duration: 12 months

Cost: £199.99

Qualification: Online Academy Certified Diploma

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About This Course
In today’s competitive marketplace, excellent customer service is essential for business success. If you work as a customer service provider do you really know what it takes to provide the best service? Are you confident that you go to work each day and make people’s days better? If you answered ‘no’ to these questions you may need to brush up on your customer service skills. Customer Service is the online learning course that allows you to do just that.

Who is this course for?

Customer Service has been created for anyone and everyone who works, or aspires to work, in a customer-facing role where customer satisfaction is key. This is a fantastic preparatory training course for beginners to customer service, however, it is also an ideal refresher course for experienced professionals that want to continue delivering the highest quality of customer service.

What will you get from this course?

Customer Service will enable you to deliver exceptional customer service and ensure that these high standards are maintained. You will also be able to identify any customer service issues and follow the correct complaint procedure if customers aren’t satisfied with your service. As a result, you will stand out from the crowd and become an asset to your workplace.

When you have completed this course, you will be able to:
- Identify the rights and expectations of customers for customer service
- Agree service standards to meet customer expectations
- Monitor customer service
- Identify customer service issues
- Take action when customer service is not delivered to the agreed standard
Course features
- Easy-to-follow lessons that can be accessed 24/7
- Interactive quizzes to test your knowledge throughout
- Additional course resources to take your study further
- Glossary of useful terms and phrases
Course lessons
- Introduction
- Identifying customers’ requirements
- Recognising customers’ rights
- Delivering customer service
- Dealing with customer service problems

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

Online Academy work with Quality Licence Scheme (Quality Licence Scheme). The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY

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Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

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The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

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Confidence Booster

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