Customer Service

Course Details

Course category: Management, Business and Accounting

Location: Online, self-paced, self-assessed

Duration: 12 months

Cost: £199.99

Qualification: Online Academy Certified Diploma

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About This Course
In today’s competitive marketplace, excellent customer service is essential for business success. If you work as a customer service provider do you really know what it takes to provide the best service? Are you confident that you go to work each day and make people’s days better? If you answered ‘no’ to these questions you may need to brush up on your customer service skills. Customer Service is the online learning course that allows you to do just that.

Who is this course for?

Customer Service has been created for anyone and everyone who works, or aspires to work, in a customer-facing role where customer satisfaction is key. This is a fantastic preparatory training course for beginners to customer service, however, it is also an ideal refresher course for experienced professionals that want to continue delivering the highest quality of customer service.

What will you get from this course?

Customer Service will enable you to deliver exceptional customer service and ensure that these high standards are maintained. You will also be able to identify any customer service issues and follow the correct complaint procedure if customers aren’t satisfied with your service. As a result, you will stand out from the crowd and become an asset to your workplace.

When you have completed this course, you will be able to:
- Identify the rights and expectations of customers for customer service
- Agree service standards to meet customer expectations
- Monitor customer service
- Identify customer service issues
- Take action when customer service is not delivered to the agreed standard
Course features
- Easy-to-follow lessons that can be accessed 24/7
- Interactive quizzes to test your knowledge throughout
- Additional course resources to take your study further
- Glossary of useful terms and phrases
Course lessons
- Introduction
- Identifying customers’ requirements
- Recognising customers’ rights
- Delivering customer service
- Dealing with customer service problems

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

Online Academy work with Quality Licence Scheme (Quality Licence Scheme). The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY

wheatweek10

Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

Caseycoughlan

The best boost for anyone

susans35485

Excellent course and feedback

bbSutton314

Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

RiceFlatly

Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

Morse121

Professional and helpful - 100% would use again!

SarahJBailey

Fantastic, I'm on top of the world

corndexter

Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

signsnazzy

Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

johnsa908

Confidence Booster

railsboft

Great that it can be completed in your own time

unicornamoeba

Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

andreaweber

Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

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The best online course I have experienced

kernelcapella

Excellent experience

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