Conflict Management Diploma

Course Details

Course category: Counselling, Psychology and CBT

Location: Online, self-paced, self-assessed

Duration: 12 months

Cost: £199.99

Qualification: Online Academy Certified Diploma

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About This Course

This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.
Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large.
The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.
Course lessons

Conflict and anger
Listening skills
Negotiation
Mediation
Crisis mediation
Examples of good and poor practice

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

Online Academy work with Quality Licence Scheme (Quality Licence Scheme). The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY

Cdkc

The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

railsboft

Great that it can be completed in your own time

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The best boost for anyone

Morse121

Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

wheatweek10

Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

corndexter

Great experience friendly and helpful staff

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kernelcapella

Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

SarahJBailey

Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

johnsa908

Confidence Booster

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Fantastic and so well set out

unicornamoeba

Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

andreaweber

Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

susans35485

Excellent course and feedback

signsnazzy

Very clear and informative course

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