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Customer Service: Rules & regulations - a guide to your responsibilities

QLS (ABC)
£199.99
Course Details
Course category: Customer Service
Location: Online, self-paced, self-assessed
Duration: 12 months
Cost: £199.99
Qualification: Online Academy Certified Diploma
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Approved course:
  • QLS
  • CMA

    Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    Online Academy work with Quality Licence Scheme (Quality Licence Scheme). The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
andreaweber
Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

bbSutton314
Great informative course
railsboft
Great that it can be completed in your own time
johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

wheatweek10
Great study, own pace, actionable feed/bk
kernelcapella
Excellent experience
Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

Caseycoughlan
The best boost for anyone
SarahJBailey
Fantastic, I'm on top of the world
RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

Morse121
Professional and helpful - 100% would use again!
signsnazzy
Very clear and informative course
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Customer Service: Rules & regulations - a guide to your responsibilities

£199.99
£50.00
MORE DETAILS
Why you should learn with us - Our Accreditors
  • QLS
  • UKRLP
  • CMA
  • XO