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About This Course

In today’s highly competitive business world, providing excellent customer service isn’t an option; it’s a necessity. And you can only deliver good customer service if you know your customers and understand their needs and expectations. If you deal with customers on a regular basis but aren’t sure what they really want, this course can help. Understanding Customers will show you how you can develop a more customer-focused approach to your work and will explore techniques for building and maintaining effective relationships with your customers, so that you can provide an exceptional service every time. 
 

Who is this course for?
Understanding Customers is aimed at anyone working in the customer service industry who wishes to provide the best service possible and build lasting working relationships with their customers.   
 

What will you get from this course?
Understanding Customers will equip you with the skills and knowledge to provide a service that fulfils the wishes and expectations of your customers. As a result, your customers will be satisfied and happy, which will help to secure business success and longevity in turn. 
 

When you have completed this course, you will be able to:
  • Identify who your customers are and what they expect from you
  • Adopt a customer-focused attitude when dealing with customers 
  • Develop a customer-centred team and build a customer care plan 
  • Deliver first class service to your entire consumer base
  • Build and maintain strong relationships with your customers 
  • Confidently and professionally deal with any complaints and recover your customers’ trust if anything does go wrong 

Course features 
  • Case study-based material for an engaging study programme 
  • Bookmark feature so you can easily return to certain pages  
  • Notepad feature where you can type in your thoughts 
  • Additional resources so you can take your study further 
  • Printable material so that you can continue your study without a wifi-connection
  • ‘And Finally…’ section allows you to put your learning into practice
  • Glossary of useful terms 

Syllabus

  • Introduction to Understanding Customers
  • Getting to Know Your Customers
  • Putting Customers First 
  • Building Effective Customer Relationships 

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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