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About This Course

In today’s competitive and ever-expanding marketplace, the quality of products and services is an important factor in the success, profitability and longevity of any company or business. Delivering Quality is an e-learning course that introduces you to the world of quality control, including the definition of quality, the official guidelines that determine it and the measures that can be put in place to monitor, and maintain, high standards of service. With the help of this course, you’ll be able to make a positive difference to the service you provide in no time at all.  

Who is this course for?

Delivering Quality is designed for anyone working for an organisation that provides either a service or a product to customers. Whether you’re a production manager or involved in quality management, it is important to understand the basics of quality standards within your workplace so that you can deliver the best service or product possible. If you want to help secure high levels of customer satisfaction and business success, Delivering Quality will get you started. 

What will you get from this course?

Delivering Quality will equip you with the knowledge to supply customers with an excellent quality product or service. You will understand the importance of delivering quality and be able to measure standards within your own organisation, whilst using a variety of tools to develop and enhance the calibre of your finished product. You’ll be able to provide an outstanding service and will be well on your way to beating any competition offering similar services or products.   

When you have completed this course, you will be able to:
  • Define ‘quality’ 
  • Improve quality standards within your organisation 
  • Identify the standards that exist to measure quality and the guidelines given by the British Standards Institute (BSI) and the International Organisation for Standardisation (ISO)
  • Use a variety of systems and tools to analyse the quality of your service or product
  • Understand the concepts of quality assurance, quality control, continuous improvement and quality management 
Course features 
  • Case study-based material for an engaging study programme 
  • Bookmark feature so you can easily return to certain pages  
  • Notepad feature where you can type in your thoughts 
  • Additional resources so you can take your study further 
  • Printable material so that you can continue your study without a wifi-connection
  • Glossary of useful terms 


  • Introduction to Delivering Quality
  • What is Quality?
  • Making Quality Happen


This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.



At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies


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