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Communication Skills

QLS (ABC)
£199.99
  • About This Course
    In any job, you will need to communicate with others. That’s why excellent communication is desirable to employers and an essential skill to possess. How you communicate and present yourself could make the difference between career success or failure. So, it’s safe to say that communication is very important. Whether you’re face to face with customers at work or looking to bag your first job, good communication skills are needed to impress. Are yours a little rusty? Don’t panic. Communication Skills will take you from communication novice to expert in no time. 

    Who is this course for?

    Communication Skills is aimed at young adults, aged 19 or below. It has been designed for anyone who wishes to improve their communication skills to help them make a good impression at interview or improve their performance in the workplace. 

    What will you get from this course?

    Upon course competition, you will be a communication master. You’ll be able to communicate appropriately with others and adapt your communication depending on the circumstance, thereby making an excellent impression on employers and those around you. This may help to boost your employability and will enable you to thrive in any working environment. 

    When you have completed this course, you will be able to:
    • Define the different forms of communication 
    • Speak clearly and politely 
    • Improve your telephone etiquette
    • Attentively listen to others 
    • Adapt your communication depending on the environment and situation
    • Use appropriate language when providing information or when asking for help
    • Understand how body language and tone of voice contribute to communication
    Course features 
    • Glossary of useful terms relating to work, behaviour and communication
    • Additional resources so that you can take your learning further
    • Case studies and success stories that bring the material to life 
    • Questions throughout to test your understanding
    • ‘Practice makes perfect’ section to put your knowledge into context
  • Course lessons
    • Everything you wanted to know about:
      • Talking
      • Body Language 
      • Questions
      • Using the telephone
    • Practice makes perfect
    • Success stories

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    Online Academy work with Quality Licence Scheme (Quality Licence Scheme). The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

wheatweek10
Great study, own pace, actionable feed/bk
susans35485
Excellent course and feedback
unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

andreaweber
Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

johnsa908
Confidence Booster
RiceFlatly
Fantastic and so well set out
railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

Morse121
Professional and helpful - 100% would use again!
SarahJBailey
Fantastic, I'm on top of the world
kernelcapella
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

Caseycoughlan
The best boost for anyone
signsnazzy
Very clear and informative course
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Why you should learn with us - Our Accreditors
  • QLS
  • UKRLP
  • CMA
  • XO