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About This Course

Body language is a key element of communicating with the others around you. In fact, if the words you’re saying are positive, but your body language doesn’t reflect this positivity, you’ll leave people feeling confused. Because of this, good body language is an important life skill to develop. It is particularly important, however, for the customer service sector because how you communicate with customers is vital to their view of your organisation’s customer service. Improving Your Body Language is an e-learning course that will make you aware of your own body language and will show you how to use it to communicate effectively and deliver high quality customer service. 
 

Who is this course for?
Improving Your Body Language is designed for anyone working in customer service who wants to improve their body language in order to portray a good impression to their customers and deliver excellent customer service. 
 

What will you get from this course?
Improving Your Body Language will give you an awareness of the importance of body language, and how people interpret it, and will allow you to adapt your own body language to reflect the message you’re conveying. As a result, you will be able to present a professional image when dealing with customers, show that you respect them, and provide them with excellent customer service.  
 

When you have completed this course, you will be able to:
  • Understand the importance of body language to communication 
  • Recognise the main characteristics of body language 
  • Interpret what a customer wants from the signs they are displaying 
  • Ensure that your body language demonstrates to the customer that they’re the focus of attention
  • Realise the importance of personal space and presenting a respectful image when dealing with customers 
  • Have an awareness of your surroundings whilst managing conflicting interests when dealing with customers 

Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts in the customer service sector 
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 

Syllabus

  • Get the basics: using and reading body language and staying attentive 
  • Show you know: put your understanding to the test with a scenario-based exercise 
  • Get the context: see your learning being applied in the real world  
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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As part of the #UpSkill movement, you can get this course or another of your choice for FREE with Online Academies.

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