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About This Course

Good customer service is about delivering your service to customers to a satisfactory standard. Outstanding customer service is about delivering a service that exceeds the customer’s expectations whilst building rapport with your clients. If you want to take your customer service skills to the next level and have a greater understanding of your customers feelings and expectations, then Customer Service: Building relationships – aim to exceed expectations is the online training course for you. It will take you from average to exceptional in next to no time so that you can spend less time learning, and more time impressing your clients.  

Who is this course for?

Customer Service: Building relationships – aim to exceed expectations is designed for anyone working in customer service who wishes to develop their communication skills in order to deliver an outstanding, professional service to every customer.  

What will you get from this course?

Customer Service: Building relationships – aim to exceed expectations will equip you with the knowledge and skills to deliver customer service that exceeds your clients’ expectations. You will have happy customers that will return to you time and time again and a greater sense of job satisfaction as a result. 

When you have completed this course, you will be able to:
  • Acknowledge the standard expectations of customers
  • Engage with customers through a range of mediums 
  • Recognise the basic needs and the service needs of the customer 
  • Exceed customer expectations
  • Respond appropriately to customer dissatisfaction and complaints
  • Develop a good relationship with your customers
  • Effectively communicate with customers in person, in writing and via the phone
Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts in the customer service sector 
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 


  • Get the basics: communicating with your customers and identifying their needs
  • Show you know: put your understanding of customer relationships to the test with a scenario-based exercise 
  • Get the context: see your learning about avoiding customer conflict, asking the right questions, problem solving, and making a difference to your organisation being applied in the real world 
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification


This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.



At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies


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Total Price £199.99

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Total Price £199.99 £70.00
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Total Price £199.99 £70.00

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