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About This Course

In an increasingly competitive marketplace, it is more important than ever for your business to stand out from the crowd and have an advantage over other companies offering similar services. One way of doing this is by offering exceptional customer service that cannot be beaten. Customer Service: Being competitive – stand out from the crowd is here to show you how. With this course, understanding how to conquer your competition and thrive as a business has never been easier.  

Who is this course for?

Customer Service: Being Competitive – stand out from the crowd is designed for anyone working in customer service who wants to put their company on the map and ensure that customers return to them time and time again. 

What will you get from this course?

Customer Service: Being competitive – stand out from the crowd will enable you to deliver an excellent and competitive service. It will also allow you to surpass customer expectations and ensure high levels of customer satisfaction with every transaction that is made. 

When you have completed this course, you will be able to:
  • Deliver a competitive service 
  • Organise customer service to gain a competitive advantage
  • Understand how to use customer service as a competitive tool
Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts in the customer service sector 
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 


  • Get the basics: analysing your competition and delivering a competitive service
  • Show you know: put your understanding to the test with a scenario-based exercise 
  • Get the context: see your learning being applied in the real world  
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification


This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.



At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies


Payment Options Pay in Full Pay using 0% APR Instalments Plan
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Instalments X 3
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Total Price £199.99

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Deposit £199.99 £70.00
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Total Price £199.99 £70.00
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0% APR
Deposit £19.99
Instalments 3
Monthly Payment £60.00 £16.67
Total Price £199.99 £70.00

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