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As part of the #UpSkill movement, you can get this course or another of your choice for FREE with Online Academies.

About This Course

Whether you’re working in a customer-facing role and want to provide outstanding customer service, or you are looking to gain the skills to present yourself well, Creating a Good First Impression will teach you everything you need to know about communication and presentation. If you want to be an asset to any workplace then this is the course for you.  

Who is this course for?

Creating a Good First Impression is designed for anybody who works in a customer-facing role where customer satisfaction is key. Beginners to customer service and professionals in the sector will both stand to benefit from this training course. It may also be advantageous to those who want to develop their people skills more generally, so that they know how to give an excellent initial impression in a job interview, for example. 

What will you get from this course?

Upon course completion, you will have the knowledge and skills to interact successfully with customers and deliver exceptional customer service. You’ll also be able to positively reflect the views and values of your organisation and impress others through your behaviour and body language.    

When you have completed this course, you will be able to:
  • Prepare for and greet customers 
  • Understand how your behaviour affects the customer’s perception of you 
  • Effectively and appropriately communicate with customers in a range of different situations
Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts in the customer service sector 
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 


  • Get the basics: grasp the importance of first impressions and treating customers well
  • Show you know: put your understanding to the test with a scenario-based exercise 
  • Get the context: see your learning being applied in the real world  
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification


This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.



At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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As part of the #UpSkill movement, you can get this course or another of your choice for FREE with Online Academies.

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