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About This Course

A business would be nothing without its customers. That’s why strong customer relationships are so important; they build loyalty between your service and its customers and a good reputation for your business in turn. Essentially, good organisation-customer relationships provide the foundations for future business success. If you want to make a positive impact on your customers, and your company on a wider scale, then you’ll need to understand how to connect, and build a rapport, with your clientele. Don’t worry if you’re not sure where to start: Building Relationships with Customers is here to show you the way. 
 

Who is this course for?
Building Relationships with Customers is designed for anyone employed in the customer service sector that wants to build stronger relationships with their customers and develop their client base.   
 

What will you get from this course?
Building Relationships with Customers will equip you with the knowledge and skills to form good relationships with customers and go above and beyond to assist them. You will make your customers feel respected and valued, which will boost customer satisfaction and lead to greater business success as a result.  
 

When you have completed this course, you will be able to:
  • Distinguish between internal and external customers
  • Effectively communicate with clients
  • Identify types of behaviour that will upset/impress 
  • Improve relationship and rapport with customers
  • Understand the importance of keeping customers informed and reassured
  • Meet your customer’s individual needs and expectations
  • Gather customer feedback in order to improve your service further 
  • Build a strong, loyal customer base for your service 
  • Enhance client satisfaction and happiness

Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts in the customer service sector 
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 

Syllabus

  • Get the basics: a typical customer, building lasting relationships and going the extra mile
  • Show you know: put your understanding of customer relationships to the test with a scenario-based exercise 
  • Get the context: see your learning about returning customers and adapting your behaviour being applied in the real world 
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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Once you have enrolled on your chosen course above, you will be given an additional 75% OFF voucher which you can use to get another course. You can share it with your friends and family or use it yourself to build your portfolio of qualifications to make your CV stand out. Your code will be given to you once you have enrolled on your first course.

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Payment Options Pay in Full Pay using 0% APR Instalments Plan
Deposit £199.99
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£99.99
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