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About This Course

Without content customers, any customer-focused business will see their success wane practically overnight. The key to ensuring customer satisfaction is delivering good customer service that meets the client’s needs, whilst exceeding their expectations. As an employee of any business that supplies a product or a service, it is vital that you’re aware of how you can provide the perfect service for every customer you encounter. If you’re worried that your customers are not 100% satisfied, you’re looking at the right course. Keeping Your Customers Happy is a comprehensive e-learning programme that will arm you with the knowledge to transform the service you provide from ‘adequate’ to ‘excellent’ and show you how to keep your customers happy. 
 

Who is this course for?
Keeping Your Customers Happy is aimed at anyone working in the customer service industry who wishes to provide the best service possible and build lasting working relationships with their customers.   
 

What will you get from this course?
Keeping Your Customers Happy will equip you with the skills and knowledge to provide a service that fulfils the wishes and expectations of your customers. As a result, your customers will be satisfied and happy, which will help to secure business success and longevity in turn. 
 

When you have completed this course, you will be able to:
  • Deliver excellent customer service 
  • Identify and fulfil your customers’ needs and exceed their expectations 
  • Distinguish between internal and external customers 
  • Collect customer feedback to make improvements to your service 
  • Appropriately respond to, and deal with, customer complaints 
  • Establish strong working relationships with your clientele in order to build loyalty to your brand or service 

Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts on good customer service  
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 

Syllabus

  • Get the basics: identifying customer needs and expectations and delivering good customer service 
  • Show you know: put your understanding of effective customer service to the test with a scenario-based exercise 
  • Get the context: see your learning about delivering, monitoring and evaluating good customer service, identifying and confirming customer needs and maintaining and evaluating customer relations being applied in the real world 
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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