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About This Course

Feedback is a vital aspect of the communication process and is one of the key ways in which people learn and develop. Because of this, feedback is a powerful tool in the workplace that can be used to motivate staff and improve employee performance. However, this is only possible if feedback is constructive and effective. But what is good feedback? How can you use it to motivate rather than criticise? And how can you communicate well with your team? Giving and Receiving Feedback will answer these questions and equip you with the communication skills you need to give your staff the feedback they need to excel. Yet, this isn’t an online course dedicated purely to providing feedback – it also teaches you how to obtain and receive feedback yourself, so that you can grow along with your team. 
 

Who is this course for?
Giving and Receiving Feedback has been designed for managers and team leaders that want to use feedback appropriately to motivate their team. It’s also suitable for anyone who wants to develop important communication skills and respond positively to honest feedback.
 

What will you get from this course?
Upon course completion, you will understand the value of feedback in motivating and improving the performance of both you and your team. You’ll know the secrets to delivering effective feedback and will be able to use feedback as a tool for development and achievement in your own workplace. 
 

When you have completed this course, you will be able to:
  • Recognise the importance of feedback in improving the performance of your team 
  • Understand the communication cycle and the affect our words and actions can have on the others around us 
  • Apply the theory of behaviour modification in your workplace 
  • Identify formal and informal channels of feedback
  • Effectively communicate feedback through a variety of methods
  • Deliver feedback constructively to in order to achieve your purpose
  • Elicit feedback from others to improve your own performance 
  • Positively receive feedback from others and act on it 

Course features 
  • Case study-based material for an engaging study programme 
  • Bookmark feature so you can easily return to certain pages  
  • Notepad feature where you can type in your thoughts 
  • ‘And Finally…’ section allows you to practice what you’ve learnt 
  • Additional resources so you can take your study further 
  • Printable material so that you can continue your study without a wifi-connection
  • Glossary of useful terms 

Syllabus

  • Introduction to Giving and Receiving Feedback 
  • The Communication Cycle 
  • Feedback Methods
  • Delivering Feedback Effectively 
  • Learning from Others 

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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