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About This Course

We communicate and receive information nearly every minute of the day and this is no exception in the workplace. In fact, good communication is the most important at work as it forms a part of almost every task you do. Whether you’re giving a presentation, writing emails to customers or asking your manager for time off, you’re communicating. Therefore, it is essential that you can communicate effectively. If you’re not a born communicator then you’re looking at the right course. Effective Communication covers everything from written and verbal communication to electronic communication so that you can develop your skills in a range of different mediums and become a confident communicator in no time.    
 

Who is this course for?
Effective Communication is aimed at anyone who wants to develop or improve their communication skills in order to thrive in a work environment.  
 

What will you get from this course?
Upon course competition, you will be able to communicate effectively and effortlessly with others.  You’ll be able to adapt your tone of communication depending on your audience and know which medium is most appropriate for the situation. Effective Communication will boost your confidence when speaking or writing to others and will enable you to present your point with ease.  
 

When you have completed this course, you will be able to:
  • Explain the importance of good communication in the workplace
  • Identify the advantages and disadvantages of different types of communication 
  • Clearly and accurately get your message or information across 
  • Discern the importance of security when communicating via email
  • Actively and attentively listen to others 
  • Choose the appropriate language, tone and approach when communicating in writing 
  • Understand how spelling, punctuation and grammar affect meaning 
  • Recognise the issues that poor communication can cause 
  • Alter your body language to reflect what you’re communicating  
  • Effectively and professionally communicate face to face, on the phone, in writing or electronically 

Course features 
  • Interactive, audio-led content with videos for an engaging study programme 
  • Practice activities and scenario-based exercises to test your understanding 
  • Advice and tips from experts on communicating effectively 
  • Additional course resources to take your study further 
  • Glossary of useful terms and phrases 

Syllabus

  • Get the basics: effective written and verbal communication, electronic communication, and checking written work
  • Show you know: put your understanding of communication to the test with a scenario-based exercise 
  • Get the context: see your learning about plain English, email policy, verbal communication and communicating effectively in your organisation being applied in the real world 
  • Take it further: consolidate your knowledge by exploring additional resources 
  • Gather the evidence: understand the process of gathering evidence for your qualification

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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Once you have enrolled on your chosen course above, you will be given an additional 75% OFF voucher which you can use to get another course. You can share it with your friends and family or use it yourself to build your portfolio of qualifications to make your CV stand out. Your code will be given to you once you have enrolled on your first course.

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